This website uses cookies to store information on your computer. Some of these cookies are used for visitor analysis, others are essential to making our site function properly and improve the user experience. By using this site, you consent to the placement of these cookies. Click Accept to consent and dismiss this message or Deny to leave this website. Read our Privacy Statement for more.
News & Portal: HMRC

Extra support for the Voluntary sector

10 July 2020  
Posted by: HMRC
Share |

By HMRC Updated 29 June 2020

  1. Who can use the service
  2. Apply to use the service

Voluntary and Community Sector (VCS) organisations help HMRC reach customers who have additional needs by telling their clients about the Extra Support service.

HMRC will help your VCS organisation to support your clients by:

  • giving you quicker access to services on their behalf including face to face, telephone and online advice
  • telling you about products and services that will help your clients understand their entitlements and tax responsibilities
  • making it easier for you and your clients to get help
Who can use the service

You can apply to use the Extra Support service if your VCS organisation is a:

  • registered charity
  • voluntary and community organisation
  • social enterprise
  • mutual
  • co-operative

Your VCS organisation must also meet all of the following criteria:

  • cover at least 1 of the nations of: 
       o England
       o Northern Ireland
       o Scotland
       o Wales
  • have a high proportion of clients who need extra help accessing HMRC services due to one or more of the following: 
       o illness
       o disability
       o lack of confidence
       o learning difficulties
       o memory problems
       o language skills
       o mental health issues, including distress through bereavement
  • be able to refer a high proportion of clients who need extra help to the service every year
  • have facilities for your clients to contact you, for example, by email, telephone or face to face

You cannot apply to join the service:

  • if any aspect of your organisation may be party-political in intention, use, or presentation
  • to support or promote religious activity
Apply to use the service

You can apply to use the service by requesting an application form by email:

Get In Touch

Imperial House
1a Standen Avenue
Essex RM12 6AA

0800 074 2896

01708 448884

Get The ICPA App

To download the ICPA APP, just click on the image below...

Keyword Search
Follow Us

Follow the ICPA on a range of popular Social Networking websites including Facebook, Twitte and LinkedIn.